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PRESTIGE CLEANING NETWORK LLC

PRIVACY POLICY

Effective Date: May 2025| Katy, Texas

ℹ YOUR PRIVACY MATTERS TO US

At Prestige Cleaning Network LLC, we are committed to protecting your personal and business information.

This Privacy Policy explains what we collect, how we use it, and your rights regarding your data.

By using our website or engaging our services, you agree to the practices described in this policy.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

1. WHO WE ARE

This Privacy Policy applies to Prestige Cleaning Network LLC (Company, we, us, or our), a Texas limited liability company owned and operated by Dylan C Hayslett, providing professional commercial and residential cleaning and janitorial services in the State of Texas.

We operate our website through Jobber, a third-party business management platform. Our website allows clients to learn about our services, request quotes, schedule appointments, and make payments.

Prestige Cleaning Network LLC

Owner: Dylan C Hayslett, Managing Member

Location: Katy, Texas 77493

Email: info@prestigecleannetwork.com

Phone: (832) 447-6912

2. INFORMATION WE COLLECT2.1 Information You Provide

When you use our website, request a quote, schedule a service, or communicate with us, we may collect:

Full name and business name
Mailing and service address
Email address and phone number
Type of business and facility details
Service preferences and scheduling information
Payment information processed through Jobber's secure system
Messages, inquiries, or complaints submitted through our website
Facility access information necessary to perform services (keys, codes — stored securely per our Key & Access Policy)

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically including:

IP address and general geographic location
Browser type and version
Pages visited and time spent on each page
Referring website or search terms used to find us
Device type (desktop, mobile, tablet)
Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from Jobber (our website and scheduling platform), payment processors, and review platforms where you leave feedback about our services.

3. HOW WE USE YOUR INFORMATION

We use the information we collect only for legitimate business purposes, including:

Providing cleaning services and coordinating contractor assignments
Scheduling and confirming appointments
Processing payments and issuing invoices
Responding to quotes, questions, and complaints
Sending service reminders and updates
Quality assurance and complaint resolution
Complying with legal obligations including tax reporting
Improving our website and services through anonymous analytics

We do not use your information for purposes other than those listed above without your consent.

4. HOW WE SHARE YOUR INFORMATION4.1 We Do NOT Sell Your Information

Prestige Cleaning Network LLC does not sell, rent, trade, or share your personal or business information with third parties for marketing or advertising purposes. Period.

4.2 Information Shared to Perform Services

To deliver our cleaning services we may share limited information with:

Independent contractors assigned to your location — they receive your service address, job instructions, and necessary access information. All contractors sign a Non-Disclosure Agreement before receiving any client information
Jobber — our website and business management platform processes scheduling, invoicing, and payment information on our behalf
Payment processors — payment information is processed securely through Jobber's PCI-compliant system and is not stored by us directly

4.3 Legal Disclosures

We may disclose your information if required by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

If Prestige Cleaning Network LLC is sold, merged, or transferred, your information may be transferred as part of that transaction. You will be notified via email or notice on our website.

5. HOW WE PROTECT YOUR INFORMATION5.1 Security Measures

Client facility access credentials are stored in a locked, secured physical log with restricted access
All independent contractors sign a Non-Disclosure and Non-Solicitation Agreement before accessing client information
Payment information is processed through Jobber's PCI-compliant system — we do not store credit card or bank account numbers
Sensitive client information is not shared via unsecured channels
We regularly review our data handling practices to ensure ongoing protection

5.2 Data Retention

Client service records are retained for a minimum of five (5) years
Payment and invoice records are retained for a minimum of seven (7) years for tax purposes
Contractor records including background check authorizations are retained for a minimum of five (5) years
Website analytics data is retained in anonymized form for up to two (2) years

5.3 Data Breach Response

In the event of a data breach that compromises your personal information, we will notify affected individuals as required by applicable Texas and federal law and take immediate steps to investigate, contain, and remediate the breach.

6. COOKIES AND WEBSITE TRACKING6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and improve your browsing experience.

6.2 How We Use Cookies

Our Jobber-hosted website may use cookies for:

Essential cookies — required for the website to function, including booking and quote request forms
Analytics cookies — help us understand how visitors use our website so we can improve it
Preference cookies — remember your settings and preferences for future visits

6.3 Your Cookie Choices

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect website functionality.

6.4 Third-Party Tracking

Our website is hosted by Jobber, which may use its own analytics and tracking tools subject to Jobber's privacy policy. We encourage you to review Jobber's privacy policy at getjobber.com for more information.

7. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information.

YOUR RIGHTS AND WHAT IT MEANS

Access

You may request a copy of the personal information we hold about you

Correction

You may request that we correct any inaccurate or incomplete information

Deletion

You may request that we delete your personal information, subject to legal retention requirements

Opt-Out

You may opt out of non-essential communications such as promotional emails at any time

Portability

You may request your information in a commonly used, machine-readable format

Complaint

You have the right to file a complaint if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at the information provided in Section 11. We will respond within thirty (30) days.

8. CHILDREN'S PRIVACY

Our website and services are intended for adults and business clients only. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will take immediate steps to delete it. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. THIRD-PARTY LINKS AND PLATFORMS

Our website may contain links to third-party websites or platforms including social media pages, review sites, and industry resources. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our business may maintain a presence on platforms such as Google Business Profile, Facebook, Instagram, and Nextdoor. Information you share on these platforms is subject to those platforms' privacy policies and is not controlled by Prestige Cleaning Network LLC.

10. TEXAS PRIVACY RIGHTS

As a Texas-based business serving Texas clients, we comply with applicable Texas privacy laws and regulations. Texas residents have the right to:

Know what personal information is collected about them
Know whether their personal information is sold or disclosed and to whom
Opt out of the sale of personal information
Access their personal information
Request deletion of their personal information, subject to certain exceptions

To exercise any of these rights, please contact us using the information in Section 11. We will not discriminate against you for exercising your privacy rights.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising purposes.

11. CONTACT US — PRIVACY QUESTIONS

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Privacy Officer / Data Controller

Dylan C Hayslett — Managing Member

Prestige Cleaning Network LLC

Katy, Texas 77493

Website: prestigecleaningnetwork.com

We will respond to all privacy-related inquiries within thirty (30) days of receipt.

12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the Effective Date at the top of this policy
Post the updated policy on our website
Notify clients via email of any material changes that affect how we use your information

Your continued use of our website or services after any changes constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. ACKNOWLEDGMENT

By using our website, requesting a quote, scheduling services, or otherwise engaging with Prestige Cleaning Network LLC, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

This Privacy Policy was last updated in May 2025. Together with our Terms & Conditions, it constitutes the complete framework governing your use of our website and services.

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